This website, available at noari.store, is owned and operated by:
You can send us any complaint in writing to our postal address in Mataró or by email to admin@noarikids.com. We will always reply on a durable medium and as quickly as possible.
These general terms govern access to and use of the noari.store website and the distance sale of the products offered on it. They apply to all orders placed through the online shop.
By placing an order you declare that:
You accept these terms expressly by ticking the corresponding box before completing your order. Without that acceptance the purchase cannot be completed.
These terms are governed by Spanish law, and in particular by Royal Legislative Decree 1/2007 of 16 November approving the consolidated text of the General Law for the Protection of Consumers and Users, by Royal Decree-Law 7/2021 as regards the guarantee of conformity of goods, and by Law 34/2002 on information society services and electronic commerce. They also comply with Directive 2011/83/EU on consumer rights and Directive (EU) 2019/771 on the sale of goods.
If you are a consumer resident in another European Union country, the choice of Spanish law does not deprive you of the protection afforded by the mandatory provisions of the law of your country of habitual residence, in accordance with article 6 of Regulation (EC) 593/2008 (Rome I). Likewise, you may bring proceedings before the courts of your place of residence, and may only be sued before them, under Regulation (EU) 1215/2012.
We may amend these general terms at any time. The terms applicable to your purchase will always be those published on the website at the time you place your order, which form part of the contract and are sent to you with the confirmation. Later amendments do not affect orders already placed.
To place an order you must select the products, add them to the basket, provide your delivery and billing details, choose the delivery and payment method, review the order summary and confirm it.
Before you confirm your order you will always see, clearly and before you are bound by the contract: the description of the products, the total price including taxes, the shipping costs, the estimated delivery time and the payment method.
Once you confirm your order you will receive an acknowledgement by email with the details of your purchase. The contract is concluded at that point. We keep the electronic record of the contract and you may request a copy at any time.
Before confirming your order you can correct any input errors by going back through the steps of the ordering process. If you notice a mistake after confirming it, email us as soon as possible at shop@noarikids.com and we will try to correct it if the order has not yet left our warehouse.
The contract may be concluded in English, Spanish, Catalan or French.
All prices shown on the website include applicable VAT and are expressed in euros.
Shipping costs are not included in the price of the product and are shown separately before you confirm your order. The applicable cost is calculated and displayed in the basket before you complete your purchase.
We ship within the European Union only. We do not ship to the Canary Islands, Ceuta, Melilla or Andorra, nor to any destination outside the European Union.
We reserve the right to change prices at any time, but the price applicable to your order will always be the one in force when you confirm it.
If we identify a manifest pricing error, we will tell you immediately, correct the information on the website, and you may choose between confirming the order at the correct price or cancelling it with a full refund. Cancellation will be free of charge for you.
You can pay for your order by:
We do not store your full card details: payment is processed directly by the relevant financial institution.
Each product page states its availability and the estimated delivery time. As a general rule, in-stock items are delivered within 3 to 5 working days; for items that are not in stock, the product page states the expected delivery date.
We will confirm that date by email in your order confirmation. These are estimated, non-binding time frames: they may be affected by incidents involving the carrier or the delivery itself, in which case the time frame could extend to 2 weeks. All of the above is without prejudice to the maximum period of 30 calendar days set out below.
If we identify a delay, whether on our side or the supplier's, that affects the expected delivery date, we will email you with the new expected time frame. If that does not suit you, you may cancel the order and we will refund the full amount paid using the same payment method you used.
If a manufacturer discontinues a product and we are unable to deliver it, we will tell you immediately and cancel the order as quickly as possible, refunding the full amount paid using the same payment method, without undue delay and in any event within a maximum of 14 calendar days. Cancellation will be free of charge for you, and we will let you know promptly precisely so that you can look for the product elsewhere without losing time.
In any event, delivery will take place within a maximum of 30 calendar days from confirmation of the order, unless expressly agreed otherwise. If we fail to meet that deadline, you may give us an additional reasonable period and, if we still fail to deliver, terminate the contract and recover everything you have paid.
We will deliver your order to the address you give us. We are not liable for delays or delivery errors caused by incorrect or incomplete details provided by you, although we will help you resolve the incident. If for that reason the order cannot be delivered and a further delivery attempt, redirection to another address or return to sender is required, the additional shipping costs will be borne by you. We will tell you the amount before applying it, and it will correspond exactly to what the carrier charges us, with no mark-up on our part.
Furniture and bulky items: given the nature of these shipments and our carrier's requirements, they may be delivered kerbside. In such cases we will inform you before dispatch so that you are aware of this and can accept it.
Rear-facing car seats: for safety reasons, we do not sell rear-facing car seats online. They require in-person fitting and verification in the vehicle.
Please check the condition of the packaging in the presence of the carrier at the time of delivery. If you notice anything unusual —a knock, damp, a broken seal or opened packaging— record it as an incident on the delivery note before signing and take photographs of the parcel. The note on the delivery document is the record of the condition in which the shipment arrived.
If you find transport damage when you open the parcel, email us at shop@noarikids.com within 24 hours of delivery, attaching photographs of the packaging and the product.
We ask for such a short deadline for a specific reason: carriers only accept claims submitted immediately and with the incident recorded on the delivery note. With those two elements we can claim and resolve it quickly; without them, the process takes considerably longer.
These requests do not in any way limit your legal rights as a consumer, and in particular the guarantee of conformity set out in section 11, which applies regardless of whether they have been followed.
The risk of loss of or damage to the product passes to you when you, or a third party designated by you other than the carrier, acquires physical possession of the product.
If you are contracting as a consumer, you have 14 calendar days from receipt of your order to withdraw from the contract without giving any reason and without penalty. If the order is delivered in several shipments, the period runs from receipt of the last product or lot.
You can tell us your decision using the form available on our Right of withdrawal page, by email to shop@noarikids.com, by WhatsApp on +34 931 136 132, or by post to NOARI KIDS, S.L., Ronda President Irla, 19, 08302 Mataró, Spain. Any unequivocal statement of your decision to withdraw is valid. The official model withdrawal form is reproduced at the end of these terms; its use is optional.
Once you have notified us of your withdrawal, you must send the product back within a maximum of 14 calendar days from that notice, to NOARI KIDS, S.L., Ronda President Irla, 19, 08302 Mataró, Spain.
Please write your order number on the outside of the parcel and send it with a tracking number, keeping the receipt until we confirm we have received it.
When the product reaches our premises we will check its condition, and the amount refunded to you depends on that check. If the product can be offered again as new, the refund is full. If it has lost value because it can no longer be sold as such, that loss in value is deducted from the amount refunded. This is not a penalty: it reflects the actual loss the product has suffered.
When you receive your order you may examine the product in the same way you would in a physical shop, but you are liable for any reduction in value resulting from handling beyond that check.
The outer box or protective materials used for shipping are not part of the product packaging and may be opened freely. The product's own box may be opened provided it does not arrive sealed and provided the original seals are not broken and the box is not damaged.
For the return to be processed without any reduction, the product must be returned unused, with no signs of use, no scratches, breakages or damage, free of dirt, stains or odours, and without having been assembled, used or modified in any of its parts, with all its accessories, manuals and protective materials, and in its original packaging.
The reduction in value will be determined according to the following criteria:
Percentages are calculated on the price of the product, never on shipping costs. We will always tell you and justify the deduction, together with photographic evidence of the condition in which we received the product, before applying it.
If you disagree with the assessment we send you, whatever the percentage, you may always choose to have the product returned to you instead of accepting the reduced refund. In that case we will send it back to you with shipping at your expense and no refund will be due. You have 14 calendar days from our notice to tell us which option you prefer; if we receive no reply within that period, we will proceed with the refund applying the deduction notified.
The direct costs of returning the product are borne by you, unless the return is due to an error on our part in preparing or shipping the order, or to a faulty product, in which case we bear them and arrange collection at no cost to you.
We will refund the price of the products and the shipping costs paid on the order.
The refund is processed once we have received the product at our premises and checked its contents and condition. We carry out that check within a maximum of 48 working hours of receipt, inform you of the outcome by email and, once the return is confirmed as being in order, issue the refund within a maximum of 3 working days.
The refund will be made using the same payment method used for the purchase, unless expressly agreed otherwise, and at no cost to you.
The refund is calculated on the amounts actually paid. Where the order benefited from a discount, voucher, bundle price or free shipping subject to a minimum spend, and a partial return means the products you keep no longer meet the conditions of that promotion, the order will be recalculated without it and the difference between the amount paid and the price applicable to the products you keep will be refunded. Shipping costs are not refunded on partial returns.
If on opening the parcel we find that it is empty, that it contains a different product or that the product is incomplete, we will tell you immediately with documentation of the incident, and the refund will depend on how the case is resolved.
In accordance with article 16 of Directive 2011/83/EU and article 103 of Royal Legislative Decree 1/2007, there is no right of withdrawal in respect of:
For these purposes, a car seat or child restraint system, or any other sealed product, will be considered to have been opened or unsealed when the seal, tape or original closure of the box appears cut, broken, detached or replaced, or when the security seal applied by Noåri at the time of shipping, where used, is missing, damaged or does not match the one recorded for your order.
Irrespective of the above, there are cases in which the product can no longer be offered as new and which are subject to the assessment set out in section 10.3, where the deduction may reach 100 % of the price and no refund would therefore be due:
None of the above affects your rights in the event of a faulty or non-conforming product, which are governed by the legal guarantee set out in section 11.
We are liable for any lack of conformity that becomes apparent within 2 years of delivery of the product. If the law of your country of habitual residence provides for a longer period, that longer period will apply.
Where a lack of conformity exists you may choose between repair or replacement of the product, both free of charge for you (including shipping, labour and materials), unless the option chosen is impossible or disproportionate. If repair or replacement is not carried out within a reasonable time or does not resolve the problem, you may request a price reduction or termination of the contract, unless the lack of conformity is minor.
The guarantee does not cover defects caused by improper or negligent use of the product, by incorrect assembly where the instructions provided are clear and correct, by normal wear and tear, or damage occurring after delivery for reasons attributable to the buyer.
Alongside the legal guarantee, products may carry the manufacturer's commercial warranty, which never replaces or limits your legal rights. You can arrange after-sales service directly with the manufacturer or, if you prefer, through us by emailing postventa@noarikids.com.
The data controller is NOARI KIDS, S.L., with the identification details given at the beginning of this document.
We process your data to manage and deliver your order, issue the invoice, provide after-sales and warranty service, and comply with our legal obligations. The legal basis is performance of the contract and compliance with legal obligations. With your consent, we will also use your data to send you commercial communications, which you may withdraw at any time.
We keep your data for the duration of the contractual relationship and, thereafter, for the periods required by law. We share your data only with the providers needed to deliver the service (carriers, payment gateways, IT services) and with public authorities where the law requires it.
You may exercise your rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw your consent, by writing to NOARI KIDS, S.L., Ronda President Irla, 19, 08302 Mataró, Spain, or to admin@noarikids.com, providing proof of identity. You may also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) or with the supervisory authority of your country of residence.
Full information is available in our Privacy policy.
We use our own and third-party cookies that are necessary for the shop to work (for example, to keep products in your basket) and, with your consent, for analytics and personalisation. You can set your preferences at any time from the cookie panel or read our Cookie policy.
The contents of the noari.store website —text, photographs, design, code, trade marks and logos— are protected by intellectual and industrial property law. Their reproduction, distribution, public communication or transformation without the express written authorisation of NOARI KIDS, S.L. is prohibited. Noåri is a registered trade mark of NOARI KIDS, S.L.
The trade marks of the manufacturers whose products we distribute belong to their respective owners and are used for information purposes only.
We aim to keep the website continuously available, but we cannot guarantee the absence of interruptions due to maintenance, technical incidents or causes beyond our control. We may temporarily suspend access where necessary for security or maintenance.
Suspension of the website does not affect the rights of anyone who has already placed an order, which may in any event be exercised by post or email at the addresses given at the beginning.
If any provision of these terms is held to be void or unenforceable, the remainder will continue in full force and will be interpreted in accordance with the intention of the parties and the purpose of these terms.
Before taking any legal action, we encourage you to contact us so we can try to resolve any issue amicably. Write to admin@noarikids.com and we will reply on a durable medium.
As a consumer you may also contact the consumer protection authority or the alternative dispute resolution body of your country of residence. If you reside in Spain, official complaint forms are available at our establishments and on request at admin@noarikids.com.
Its use is optional. You only need to complete it and send it to us if you wish to withdraw from the contract.
To the sales manager of NOARI KIDS, S.L.
Ronda President Irla, 19 — 08302 Mataró, Spain
shop@noarikids.comI hereby give notice that I withdraw from my contract of sale of the following goods:
- Order number:
- Product or products:
- Date of order:
- Date received:
- Consumer's name:
- Consumer's address:
- Email and telephone:
- Consumer's signature (only if this form is submitted on paper):
- Date:
Last updated: September 2026.
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