Right of withdrawal

At Noåri we take the time to help you get it right before you buy: we work only with premium nursery brands, selected one by one, and our team knows every one of them in depth. Even so, if something doesn't fit when your order arrives, you can return it. Here's how:

1. Tell us, you have 14 days

You have 14 calendar days from the day you receive your order to tell us you want to return it, with no need to give a reason. If your order arrives in several shipments, the 14 days start from the last one. What matters is letting us know within that period: the product can leave your home afterwards.

Exercise the right of withdrawal

You can also email us at shop@noarikids.com, send us a WhatsApp message on +34 931 136 132, or write to NOARI KIDS, S.L., Ronda President Irla, 19, 08302 Mataró, Spain. Any clear statement telling us you want to return your order works.

2. Send the product back

You then have 14 more days from that notice to send it to us. You can use the carrier of your choice, with tracking, to NOARI KIDS, S.L., Ronda President Irla, 19, 08302 Mataró, Spain. If you would rather we handled it, we can arrange the return through our own carrier: we will send you the instructions and tell you the cost before going ahead.

Write your order number on the outside of the parcel and add a note with it inside as well. That is what allows us to identify your return as soon as it arrives.

3. Get your money back

We inspect the parcel within 48 working hours of its arrival and email you with the outcome. If everything is in order, you receive your refund within a maximum of 3 working days, using the same payment method you used, at no cost to you.

Three things worth knowing first

• You pay for the return shipping, unless we made a mistake with your order or the product is faulty. In those two cases we cover it and arrange collection.
• The product must come back unused and with its seals intact. If it arrives in any other condition we can no longer offer it to another family, and the loss in value is deducted from your refund.
• Some products cannot be returned, for health, hygiene or safety reasons: car seats, unsealed hygiene items and personalised products, among others.

You will find the full detail, with the criteria and the percentages, in section 10 of our Terms of use and sale.

Did your product arrive damaged or faulty?

Then this is not a return, it is a warranty claim: repair or replacement at our expense and at no cost to you. Email us at postventa@noarikids.com and we will sort it out.

Any questions, we're here

Email us at shop@noarikids.com, message us on WhatsApp at +34 931 136 132, or use our contact form. We answer in English, Spanish, Catalan and French.

The right of withdrawal is harmonised across the European Union by Directive 2011/83/EU and, in Spain, is governed by articles 102 to 108 of Royal Legislative Decree 1/2007 of 16 November. As a consumer you also keep the protection of the mandatory rules of your country of habitual residence. The full terms and the official model withdrawal form are set out in our Terms of use and sale, which you accept when placing an order with us. Last updated: September 2026.